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Frequently Asked Questions - Art Box

Frequently Asked Questions

Below are some of the questions we often get with their answers. If you have a question you need answered or think should should be added to this list please e-mail us at info@artboxbz.com.

Customer Service

  1. How much does shipping cost? Where do you ship?
  2. Can I return items?

Products

  1. How do I care for wood products?
  2. Do you take Special Orders? or make custom items?
  3. How are your T-shirts sized?
  4. How do I care my Zericote Salad Bowl?
  5. About Zericote
  6. About Rosewood
  7. About Mahogany
  8. Could you please let me know about the source for your wood products such as cutting boards. Do you obtain wood from sustainably harvested and certified forest producers?
  9. What kind of glue do you use to assemble your cutting boards? Is it safe to use with all food?
  10. About Mayan baskets

 

ANSWERS:

  1. How much does shipping cost? Where do you ship?

    We can ship to just about anywhere in the world. Shipping charges are based on the weight of your order and the distance shipped. All packages are sent via Belize Post.

    To calculate your shipping charges, add your desired products to your Shopping Cart and go to checkout. Depending on the country you are shipping to you will be giving a choice of shipping options. The "Worldwide" option is an estimated amount and may be higher than the actual shipping cost. If you would like an estimate of the actual cost to ship your order to your country please select the "Estimate by E-mail" option and we will send you your actual shipping cost by e-mail. You will need to confirm acceptance the estimate before your order and payment will be processed. CLICK TO VIEW INTERNATIONAL RATES

  2. Can I return items?

    If we made an error shipping you the wrong product or the product arrived damaged, please contact us via e-mail at: orders@artboxbz.com and we will reply to you on how to return items. If you are not satisfied with the products in your order, we can only accept returns of unopened and unused items. Please note that due to many of our products being handmade by local artists – the color and shape of the items may vary slightly. Shipping charges will only be returned. We don’t charge restocking fees. Returns must to be made within 30 days after you received your order.

  1. How do I care for wood products?

    To maintain wood in their best shape, follow a simple monthly process. Apply a small amount of wax with a soft cloth for wood carvings and use oil for kitchen items. Then wipe off excess with another cloth. Avoid getting your wooden piece wet. If such an incidence should occur, dry as soon as possible and oil again. Browse our wood products

  2. Do you take Special Orders? or make custom items?

    Absolutely, we have local artists who can create unique items for you or your business. E-mail info@artboxbz.com for details.

  3. How are your T-shirts sized?

    Kid’s size
    2/4 for 2 years old ( Actutual T- shirt waist = 26" )
    6/8 for 6 years old ( Actutual T- shirt waist = 29" )
    10/12 for 10 years old ( Actutual T- shirt waist = 32" )
    14/16 for 12-14 years old ( Actutual T- shirt waist = 35" )

    Adult size (standard USA size)
    S for ( Actutual T- shirt waist = 35", length = 27" )
    M for ( Actutual T- shirt waist = 40" , length = 29 1/2" )
    L for ( Actutual T- shirt waist = 43", length = 31 3/4" )
    XL for ( Actutual T- shirt waist = 47 1/2", length = 32 1/2" )
    XXL for ( Actutual T- shirt waist = 51", length = 33" )
    Browse our T-shirts

  4. How do I care my Zericote Salad Bowl?

    You will need olive oil & cloth only, apply an amount of olive oil all over your bowl, after 10 min use cloth to take out extra oil on the surface, avoid exposure to sun. For major uses wash when finish, then dry as soon as possible and apply olive oil. Your bowl will always look as good as new.

  5. About Zericote

    Zericote (Cordia dodecandra), or Chakapte as the Mayas call it, is native to the Americas. It is distributed naturally in Mexico, Guatemala, Belize, Honduras, and Cuba. The plant is an important component of dry tropical forests and thickets. It has been introduced in other tropical regions.

    Cordia dodecandra is a deciduous tree of up to 30 m in height and 70 cm in diameter. The species has multiple uses. Its trunk is used as support beams and columns in rural houses. The bark and the wood have medicinal properties; the tea obtained from their infusion is used in traditional medicine to treat coughs and diarrhea. The wood is much sought after for the manufacture of furniture, handicrafts, veneer for plywood, and turned articles. This is because of its unique combination of creamy-yellow sapwood encircling swirls of brown and black grains in the heartwood. The leaves are used as sandpaper and as very effective scouring pads to clean household utensils. The flowers are an excellent source of pollen and nectar for bees; the fruits are edible and are used to make preserves and jams, or to feed animals. The trees are valued as shade and ornamental plants in parks, streets and gardens.

    Caring for your zericote product is not hard. Just keep in mind that it is a tropical wood, and it needs some humidity. Exposure to extreme heat, cold, or dryness can lead to cracking. Simply rub a very thin coat of olive oil over your zericote product occasionally to help lock in a little moisture and use a paste wax (example: Johnson & Johnson Wax) to renew the shine. To clean after use, wipe with a damp cloth, dry and polish. Do not soak in water, as this will cause the piece to go black.

  6. About Rosewood

    Rosewood is also known locally as Nagaed (Dalbergia stevensonii).
    Honduras Rosewood grows only in Belize, making it very rare and expensive. It can vary from a dark brown to a purplish color with fine texture and straight grain. Of course, the wood is much sought after by our artists to produce beautiful wood carvings such as the one you bought.

  7. About Mahogany

    Mahogany is also known locally as Caoba (Swietenia macrophylla).
    It is a large canopy tree with a basal buttress that grows naturally in the rainforest, sometimes reaching over 150 feet in height, with trunks sometimes more than 6 feet in diameter. above a large basal buttress. Mahogany is arguably the most valuable timber in Latin America. Due to heavy logging, it is becoming increasingly rare, and is already extinct in parts of its original range. It is regarded by many as the world's premier wood for fine cabinetry, high-class furniture, trimming fine boats, pianos and other musical instruments, sculpture and carving.

    The wood varies from yellowish, reddish, pinkish, or salmon in color when cut and it matures to a deep rich red or reddish brown. Mahogany is fine to medium texture, with uniform to interlocking grain. Irregularities in the grain produce highly attractive figures like the one you have purchased. We assure you that each item is individually hand-made and beautifully crafted with care. Mahogany polishes to a high luster, with excellent working and finishing characteristics. It responds well to hand and machine tools.

  8. Could you please let me know about the source for your wood products such as cutting boards. Do you obtain wood from sustainably harvested and certified forest producers?

    I would like to inform you that our company designs our wood items such as the cutting board and wine holders etc... The present factory that manufactures the items is a registered company also and has the authority from the government to work with wood. I understand your concern for sustainable wood cultivation. Currently, the government of Belize does not have any regulations to reinforce that policy. To our best knowledge, our products are made from trees that are certified by the government and legally harvested.
    If you have any concern please e-mail us.

  9. What kind of glue do you use to assemble your cutting boards? Is it safe to use with all food?

    The cutting board is assembled by “carpenter clue”. Basically, the wood was bound together very tightly, so the glue will not be eaten. Besides, the cutting board is safe to use for all kinds of food.

  10. About Mayan baskets

    The Jippi Jappa palm grows wild in the rainforest and often in abandoned fields. The shoots and flowers are edible and the young palms can be used as a material to be woven into beautiful baskets. The young palm frond is first stripped of its central core, The Mayan women rip the fresh leaves of the jipijapa plant. Those leaves need to be boiled for about half an hour. Like that the fibres can get the typical beige color and become softer, so it is easier to work with them, Afterwards she put them to dry in the sun for one to two days. If she don't boil the leaves, and let them just dry, their light green colour changes to a dark brown.

    The Mayan women held a bundle of fibers (maybe 6 to 8) tightly together and twisted another around the outside of the bundle. Once she produced a few inches of rope-like covered bundle, she began to start making a tight coil. She then used one line and a needle to sew a loop anchoring the outer coil to the inside every quarter of an inch. She kept repeating the process and adding to the coil until she got the desired shape and size for the bottom of her basket. Then she brought up the edges by tightly sewing the next coils closer together and vertical. She use both, the light and the unboiled dark fibres, to make a design by using the different colours. She made a beautiful basket which was so tightly woven you would think it could hold water. The lid, created separately, matched perfectly the basket, and was snug enough that it wouldn't fall off when turned upside-down. The weaving process takes about two days for a middle size basket, up to a week for a big one. We place the baskets once more in the sun, before they can be used or sold.
Some of the questions we often get with their answers

 

If an item is no longer available we will contact you to choose a replacement item or receive a refund.

 

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